These Terms and Conditions govern your use of the Ethio Souvenirs Ltd website and the purchase of products through it. Please read them carefully before placing an order. By using this website, you agree to be bound by these terms. This document has been prepared for general informational and commercial purposes. Ethio Souvenirs Ltd recommends that you seek independent legal advice if you have any questions about your rights or obligations.

1. About Us

Ethio Souvenirs Ltd (referred to in these terms as ‘we’, ‘us’, or ‘our’) operates the website www.ethiosouvenir.com. We are a business specialising in authentic handmade Ethiopian products, including traditional crafts, religious items, jewellery, and home decor, sourced directly from artisans in Addis Ababa, Ethiopia.

All enquiries relating to these Terms and Conditions should be directed to us via the contact form on our website at www.ethiosouvenir.com.

2. Acceptance of Terms

By accessing or using this website, placing an order, or purchasing any product from us, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in full. If you do not agree with any part of these terms, you must not use this website or place an order.

We reserve the right to update or amend these Terms and Conditions at any time. The version published on our website at the time of your order will apply to that transaction.

3. Use of This Website

• 3.1 Permitted Use

You may use this website for lawful personal and commercial browsing and purchasing purposes only. You must not use this website:

• In any way that breaches applicable local, national, or international law or regulation.
• To transmit any unsolicited or unauthorised advertising or promotional material.
• To attempt to gain unauthorised access to any part of the website or its related systems.
• To engage in any conduct that restricts or inhibits the use or enjoyment of the website by any other person.

3.2 Availability

We do not guarantee that the website or any content on it will always be available or uninterrupted. We may suspend, withdraw, or restrict access to all or any part of the website for business or operational reasons without notice.

4. Products

• 4.1 Handmade and Artisan Goods

Many of our products are handmade by Ethiopian artisans using traditional techniques. As a result, slight variations in size, color, finish, and design are inherent to the nature of handmade goods. These variations are not defects and do not constitute grounds for return or refund.

• 4.2 Product Descriptions and Images

We make every reasonable effort to ensure that product descriptions, photographs, and pricing are accurate and up to date. However, we do not warrant that product descriptions or other content on the website are entirely error-free.

Colors and textures may appear differently on your screen depending on your device settings. Product photographs are representative of the item you will receive but may show slight differences due to the handmade nature of the goods.

• 4.3 Availability

All products are subject to availability. We reserve the right to withdraw any product from sale at any time without notice. If a product you have ordered becomes unavailable after your order has been confirmed, we will contact you promptly and offer a full refund.

5. Pricing

All prices are displayed in United State Dollar and are inclusive of any applicable taxes unless otherwise stated. We reserve the right to change prices at any time without prior notice. The price applicable to your order is the price displayed on the website at the time you place your order.

We are not responsible for typographical errors in pricing. If a pricing error is identified before your order is dispatched, we will notify you and give you the option to proceed at the correct price or cancel your order for a full refund.

6. Orders and Contract

• 6.1 Placing an Order

By placing an order on this website, you are making an offer to purchase the selected products subject to these Terms and Conditions. All orders are subject to acceptance and availability.

• 6.2 Order Confirmation

An automated order confirmation sent to your email address confirms receipt of your order. This confirmation does not constitute acceptance of your order. A binding contract between you and Ethio Souvenirs Ltd is formed only when we dispatch your order.

• 6.3 Right to Decline

We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraudulent activity, pricing errors, or product unavailability. In such cases, any payment taken will be refunded in full.

7. Payment

We accept payment by the methods displayed at checkout. All payments are processed securely through our payment provider. We do not store your full card details on our systems.

Payment must be received in full before an order is dispatched. If payment is declined or fails for any reason, your order will not be processed and you will be notified accordingly.

8. Shipping and Delivery

All orders are dispatched from Addis Ababa, Ethiopia. Full details of our shipping destinations, timeframes, and costs are set out in our separate Shipping and Returns Policy, which forms part of these Terms and Conditions and is available at www.ethiosouvenir.com/shipping-returns.

We are not responsible for delays caused by customs clearance, postal services, or events outside our control once an order has been dispatched.

9. Returns and Refunds

Our returns and refunds policy is set out in our Shipping and Returns Policy at www.ethiosouvenir.com/shipping-returns.

In summary: because our products are handmade artisan goods dispatched from Ethiopia, we do not accept returns or exchanges for change of mind. Refunds or replacements are offered only where an item arrives damaged or where an incorrect item has been sent. Claims must be submitted within 7 days of delivery with supporting photographs.

10. Intellectual Property

All content on this website, including text, photographs, graphics, logos, product designs, and descriptions, is the property of Ethio Souvenirs Ltd or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, or commercially exploit any content from this website without our prior written consent. You may view and print content from this website for your own personal, non-commercial use only.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Ethio Souvenirs Ltd shall not be liable for:

• Any indirect, incidental, special, or consequential loss or damage arising from your use of this website or the purchase of our products.
• Any loss of profits, revenue, data, or business opportunity.
• Any damage arising from events beyond our reasonable control, including but not limited to shipping delays, customs delays, natural disasters, or disruptions to postal services.
• Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be limited or excluded.
• Our total liability to you in connection with any order shall not exceed the total value of that order.

12. Third-Party Platforms

We also sell products through third-party platforms including Etsy. Purchases made through those platforms are subject to the terms and conditions of the relevant platform in addition to our own policies. Ethio Souvenirs Ltd is not responsible for the content, policies, or conduct of third-party platforms.

13. Privacy

We are committed to protecting your personal data. Our Privacy Policy, which explains how we collect, use, and store your personal information, is available at www.ethiosouvenir.com/privacy-policy. By using this website and placing an order, you acknowledge and agree to our Privacy Policy.

14. Governing Law

These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

15. Severability

If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

16. Entire Agreement

These Terms and Conditions, together with our Shipping and Returns Policy and Privacy Policy, constitute the entire agreement between you and Ethio Souvenirs Ltd in relation to your use of this website and the purchase of products. They supersede all prior agreements, representations, and understandings.

17. Contact Us

If you have any questions about these Terms and Conditions, please contact us through the contact form on our website:

• Website: www.ethiosouvenir.com
• We aim to respond to all enquiries within 1 to 2 business days.